Legal notice and privacy policy, CONDITioNS OF SALE
À propos
Editor
• Business name: AlsaceFlow
• Adress: 7a rue du boucher 67450 Lampertheim, France
• Website: www.alsaceflow.com
• Email adress: contactalsaceflow.com
• Phone number: +33 663 049111
• Share capital: €
• RCS :
• Intraeuropean VAT number:
• APE business identifier code: 7
• ATOUT FRANCE registers :
1. Register of tourisme cars with driver:
2. register of travel agents: IM
• Financial guarantee: APST (Association Professionnelle de Solidarité du Tourisme)
Mission
Intellectual Property and Copyrights
This entire Site is governed by French law, in particular with regard to intellectual property and personal data, as well as by international law.
The information, pictograms, iconograms, photographs, images, texts, video sequences, animated with or without sound, and other elements present on the Site are protected by industrial and / or intellectual property rights.
Photo credits:
As such, any reproduction, representation, adaptation, translation and / or modification, partial or complete or transfer by any process whatsoever, any extraction from the database by any process whatsoever, is prohibited without express prior authorization.
This act would constitute an infringement within the meaning of articles L.335-2 and following of the Code of Intellectual Property and would expose the offender to legal proceedings.
Copying on paper for private use of these various objects of rights is authorized in accordance with article L122-5 of the Intellectual Property Code.
Protection of Personal DATA
Respect for the protection of personal data is a determining element in the relationship of trust that we wish to establish with Internet users.
The purpose of this information notice is to inform you in a transparent manner about the processing operations that we are likely to implement throughout our relationship. AlsaceFlow as data controller, collects and processes personal data concerning you for the following purposes:
• send our communications (newsletter, catalogs, etc.);
• promote the products and services of our members;
• allow us to carry out analyzes and studies relating to the number of visitors to our website.
Indirectly personal data, for statistical use, may also be collected for the purposes of managing your connection and browsing.
We only carry out data processing when one of the following conditions is met:
• your consent to the processing operations has been obtained;
• the existence of our legitimate interest, or that of a third party, which justifies that we implement the processing of personal data concerned;
• the execution of a contract that binds us to you requires that we implement the processing of personal data concerned;
• we are bound by legal and regulatory obligations which require the implementation of the processing of personal data concerned. In the event that we ask for your consent, it is collected directly on the form provided to collect the information that concerns you.
How to exercise your rights
*You can exercise your rights (request for access, rectification, forgetting, erasure, opposition or portability), by contacting AlsaceFlow
– by email: contact @ alsaceflow.com
Your request to exercise rights must be accompanied by a copy of a signed identity document so that we can verify your identity.
You have the possibility to define guidelines relating to the conservation, erasure and communication of your personal data after your death with a trusted third party, certified and responsible for ensuring that the will of the deceased is respected, in accordance with the requirements of the applicable legal framework.
Limitation of liability
AlsaceFlow cannot be held responsible for any material errors that may have crept into the documents on the Site, despite all the care taken in their publication.
The information provided on the Site is indicative and does not exempt the Internet user from additional and personalized analysis.
AlsaceFlow can also not be held responsible for information, comments and opinions expressed on the sites to which it points by hypertext links and over which it has no editorial control.
Sites that choose to point to the Site are responsible for damaging the image of the Site.
AlsaceFlow can no longer be held responsible for faulty data transmission due to various Internet networks or incompatibilities due to the Internet user’s browser.
Any dispute in connection with the use of the Site is subject to French law.
Accessibility
This website respects the web required standards and compatible with current web browsers respecting current standards.

CONDITIONS OF SALE
RATES
All rates are given net and in euros €. They include service and taxes and are subject to change without notice.
BOOKING CONDITIONS
To confirm this proposal, a 30% deposit has to be paid upon booking. We do accept payment by credit card if the amount is under 1000,00€ ; otherwise, the payment has to be done by bank wire.
Wether executed by bank transfer or credit card, all payments must include any additional bank charges or fees which are the responsibility of the customer.
The balance has to be paid at least 15 days before arrival.
If the confirmation is made less than 30 days before arrival, we will kindly ask you to pay the total amount of the stay.
CANCELLATION POLICY FOR A STAY
Please find here below our fees in case of cancellation:
-
More than 90 days before the arrival : 10% of the total amount of the stay
• From 90 to 7 days before the arrival : 50% of the total amount of the stay
• Less than 7 days before the arrival : 100% of the total amount of the stay
Cancellation notice must be sent by written.
In case of the number of participants changes after confirmation of the file, the rate will be recalculated according to the real number of persons.
The cancellation of a service due to bad weather, or the activation of a plan B if this has been expressly provided, is the sole decision of the customer.
CANCELLATION POLICY FOR A PRIVATE TOUR / SHORE EXCURSION
Please find here below our fees in case of cancellation:
Cancellation notice must be sent by written.
• For cancellation more than 7 days before tour departure's day : no fees
• For cancellation les than 7 days before tour departure's day : no refund